- Who will clean my workplace?
- Our launch model is owner-led, with family support. Before service begins, we’ll confirm who is assigned to your workplace and the arrangements for any staffing changes.
- Can cleaning happen after hours?
- Tell us your preferred access window. We’ll confirm availability and agree on the cleaning schedule before you approve the service plan.
- How are keys, alarm codes, and access handled?
- We agree on authorized access, lock-up instructions, and a method for exchanging access information before the first visit. Please do not put alarm codes or other sensitive details in the website form.
- What happens if an agreed task is missed?
- Contact the owner directly with the task and location. We’ll review it against your written scope, agree on the corrective next step, and use the feedback to update the checklist where needed.
- Do you bring equipment and cleaning products?
- Your quote will specify the equipment, products, and supplies included. Let us know about restricted products or special surfaces. Restroom paper products, soap, and other customer consumables are agreed separately.
- What about confidential papers and personal desks?
- We agree on which surfaces are accessible and which items or areas are off limits. Paperwork, personal belongings, and equipment are handled only as agreed.
- How do additional requests work?
- Contact us before adding tasks to a visit. We’ll confirm whether the work is within scope or needs a separate price and schedule before proceeding.